SHIPPING & REFUND POLICY

Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of 75€ or more.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

MAISON YEAH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

MAISON YEAH is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Germany. If you want to make an order to another country, please get in touch and we'll try to figure it out: hi@maisonyeah.com

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded. MAISON YEAH will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible and send us a message to hi@maisonyeah.com We will file a claim with the shipping carrier.

Refund Policy

I work to ensure my customers are satisfied with their purchases. If you are unhappy with your purchase for any reason, I’ll be happy to return or exchange the product within 14 days for a full refund or store credit.

To make a return:

Items must be unused/unworn
Items must still be in their original packaging with all tags attached
Items must not be damaged or show signs of wear
You must have a receipt or other proof of purchase

To return a product, send the product back to TURIDYEAH, Müggenkampstraße 35, 20257 Hamburg via your preferred shipping company, along with proof of purchase and your details. We will send a confirmation email once we have received your returned item(s). Customers are responsible for all shipping costs.

For customer support or additional questions, you can contact us at hi@maisonyeah.com